Terms & Conditions

1. Parties and Agreement

These Terms and Conditions ("Terms") constitute a legally binding agreement between the venue operator or organisation deploying beCo AI ("Venue Partner", "you") and GlobeCo Technologies Pvt Ltd, operating as beCo AI ("beCo", "we", "us", or "our"), a company incorporated in India. By signing up for beCo AI, deploying the platform in your venue, or continuing to use the service after any update to these Terms, you confirm that you have read, understood, and agree to be bound by them. If you are acting on behalf of an organisation, you represent that you have the authority to bind that organisation. If you do not agree, you must not use the service.

2. Eligibility

The beCo AI platform is intended for use by legally incorporated businesses, public institutions, and organisations operating venues that serve the public. You must have the authority to enter into binding contracts on behalf of your organisation. We reserve the right to decline service to any applicant at our sole discretion.

3. Description of Services

beCo AI provides an AI-powered venue assistant platform designed to help visitors navigate, find information, and interact with services within complex physical spaces including shopping malls, hospitals, airports, transit hubs, and campuses. The platform includes:

• —An AI conversational assistant powered by Retrieval-Augmented Generation (RAG), grounded in your venue's directory, map, and operational data.
• —Deployable interfaces including web-based kiosk displays, embedded website widgets, and mobile-compatible interfaces.
• —A Venue Partner management portal for configuring the AI assistant, managing venue content, and accessing anonymised visitor interaction analytics.
• —Ongoing model and infrastructure updates to improve response accuracy, language support, and venue coverage.

4. AI Disclaimer and Accuracy

beCo AI is powered by large language models and Retrieval-Augmented Generation. By deploying the platform, you acknowledge that:

• —AI Limitations: AI systems can produce inaccurate, incomplete, or outdated responses. While beCo AI is designed to minimise errors through RAG, no guarantee of complete accuracy is given for any individual response.
• —Venue Partner Responsibility: You are solely responsible for the accuracy, currency, and completeness of all venue data — including directory listings, maps, opening hours, and facility information — provided to beCo AI. Stale or incorrect data will result in incorrect responses to visitors.
• —Visitor Advisory: Visitors should be encouraged to verify critical information (e.g., emergency services, medical facilities, real-time availability) with venue staff before acting on it.
• —No Emergency Services: beCo AI is not a substitute for emergency services or public safety systems. The platform must not be represented to visitors as an emergency response tool.

5. Acceptable Use

You agree not to use beCo AI to:

• —Provide visitors with false, misleading, or deceptive information about the venue, its tenants, or its services.
• —Collect, harvest, or process personal data from visitors beyond what is disclosed in the beCo AI Privacy Policy and your venue's own privacy notices.
• —Reverse-engineer, decompile, or attempt to extract beCo AI's models, vector embeddings, prompt architecture, or proprietary platform logic.
• —Violate any applicable local, national, or international law or regulation, including data protection, consumer rights, and accessibility laws.
• —Use the platform in a manner that could expose beCo AI or other Venue Partners to reputational, legal, or financial harm.
• —Circumvent subscription limits, access controls, billing mechanisms, or security features of the platform.

6. Intellectual Property

• —Venue Partner Content: You retain full ownership of all venue data, maps, directory listings, brand assets, images, and documentation you provide to beCo AI. Granting beCo access to this content does not transfer ownership.
• —beCo Technology: GlobeCo Technologies Pvt Ltd retains all rights, title, and interest in the beCo AI software, AI models and inference logic, kiosk interface code, management portal, analytics frameworks, and all other proprietary technology.
• —Limited Licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to deploy and use the beCo AI platform within your venue(s) solely for the purpose of providing visitor assistance services during your active subscription.
• —Feedback: Any feedback, suggestions, or improvement ideas you share with us may be used by beCo AI without restriction or compensation.

7. Subscriptions and Billing

• —Subscription fees are charged in advance on a monthly or annual cycle, as agreed during onboarding. Pricing is determined by venue size, deployment type, and selected features.
• —All fees are exclusive of applicable taxes (including GST). You are responsible for all taxes arising from your subscription.
• —We reserve the right to adjust pricing with at least 30 days' written notice. Continued use of the service after the notice period constitutes your acceptance of the updated pricing.
• —Subscriptions automatically renew unless cancelled in writing before the renewal date. No prorated refunds are issued for unused time in a billing period.
• —Refunds are considered on a case-by-case basis. Contact hello@becoai.com within 7 days of a charge you believe was made in error.

8. Venue Partner Obligations

In addition to the obligations described elsewhere in these Terms, you agree to:

• —Keep all venue data — including directory listings, maps, opening hours, and facility information — accurate and up to date in the beCo management portal.
• —Display appropriate signage or notices in your venue informing visitors that an AI-powered assistant is in use and may process their queries.
• —Maintain an up-to-date privacy notice on your venue's website or public communications that discloses the use of beCo AI.
• —Keep your beCo account credentials confidential and notify us immediately at hello@becoai.com if you suspect unauthorised access to your account.
• —Comply with all accessibility, consumer protection, and data protection laws applicable in your jurisdiction when deploying beCo AI in a public-facing context.

9. Warranties and Disclaimers

THE BECO AI PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF AI RESPONSES, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE AVAILABLE AT ALL TIMES, ERROR-FREE, OR THAT VISITOR QUERIES WILL ALWAYS BE ANSWERED CORRECTLY OR COMPLETELY.

10. Limitation of Liability

To the fullest extent permitted by applicable law, GlobeCo Technologies Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of, or inability to use, beCo AI — including loss of revenue, reputational harm, visitor complaints, or business interruption — even if we have been advised of the possibility of such damages. Our total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the total fees paid by you to beCo AI in the three (3) calendar months immediately preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless GlobeCo Technologies Pvt Ltd and its officers, directors, employees, and agents from and against any and all third-party claims, damages, penalties, fines, and costs (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) inaccurate, outdated, or unlawful venue data you provided that caused harm to a visitor; (c) your failure to display appropriate AI disclosure notices to visitors; (d) your violation of any applicable law; or (e) your violation of any third-party rights.

12. Termination and Suspension

Either party may terminate the service relationship by providing written notice. You may cancel your subscription by contacting hello@becoai.com; cancellation takes effect at the end of the current billing cycle. We may suspend or terminate your access immediately, without liability, if you: (a) materially breach these Terms; (b) fail to pay fees when due after reasonable notice; or (c) engage in conduct that we reasonably believe poses a legal, safety, or reputational risk. Upon termination, your licence to use the platform ends immediately, and we will delete your venue data in accordance with our Privacy Policy retention periods.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms shall first be subject to 30 days of good-faith negotiation between the parties. If unresolved, the dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Bangalore, India. Either party may seek urgent injunctive or interim relief from any court of competent jurisdiction without this being deemed a waiver of the right to arbitration.

14. General Provisions

• —Entire Agreement: These Terms, together with the beCo AI Privacy Policy and any order form or onboarding agreement, constitute the entire agreement between you and beCo AI regarding the subject matter hereof.
• —Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• —No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• —Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or asset sale.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our platform, legal requirements, or business practices. We will notify Venue Partners of material changes by email at least 14 days before they take effect. Continued use of beCo AI after the effective date constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.